Tourist guides

  1. FREEDOM TO CROSS-BORDER PROVISION OF SERVICES: If you already have a registered place of business establishment in another EU / EEA country or the Swiss Confederation, you can provide services on an occasional or temporary basis, without the obligation to register in Croatia, provided that:
  • submit a notification to the Ministry of Tourism on the commencement of the provision of tourist guide services on a temporary or occasional basis;
  • when submitting a notification each year on the provision of services on a temporary or occasional basis, the applicant is required to provide a statement on the frequency and number of days of service in Croatia in the previous year
  • Tourist guides may provide services at or in protected sites (localities) for which they have passed the special part of the certification exam for protected sites (localities).
  1. REQUIREMENTS FOR BUSINESS ESTABLISHMENT
  • e-request for obtaining a decision on meeting the conditions for the provision of tourist guide services issued by the competent administrative body
  • Have at least high school education
  • Have certification exam for operations manager passed
  • Has knowledge of the language to be used in the performance of tourist guide services of level B2 pursuant to the levels stipulated in the Common European Framework of Reference for Languages, in comprehension and speech, and have sufficient command of the Croatian language to enable him to perform the services of a tourist guide.

Fee

No

e-ACCESS to this service activity

  • the request is sent to the e-mail of the competent authority, together with all necessary documents

Useful information:

  1. No additional physical departure (at least half the procedure time).
  2. No obligation to put a stamp (no longer required to access the services market).
  3. No obligation to affix the revenue stamp (confirmation of online payment of the fee is accepted).
  4. The competent authority should give approval within 60 days (from duly submitted documentation, in cases where a special investigation procedure (inspection) is carried out, after which there is silence of the administration).
  5. After receiving a decision, you can start performing this service activity.

e-mail to send the complete documentation: county administrative bodies, pravni@mint.hr or Point of Single Contact

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Competent authority and regulations

Ministry of Tourism

Prisavlje 14, 10 000 Zagreb

+385 1 6169 243

pravni@mint.hr

The Act on the Provision of Tourism Services (OG 130/17, 25/19, 98/19, 42/20) regulates services in the sector of tourism, the manner and conditions for the provision of such services, supervision and administrative measures

Regulations on the professional exam for tourist guides and the exam program for tourist escorts (OG 50/08); (OG 120/08)

Approval

Decision on meeting the conditions for providing tourist guide services

All information resulting from regulations on the scope of the competent authority.

Legal remedies and appeals

Against the decision of the administrative body of the county may be filed with the Ministry of Tourism (Prisavlje 14, 10000 Zagreb) within 15 days of receipt of the decision. Upon appeal, an administrative fee in the amount of HRK 35 is paid.

All information resulting from regulations on the scope of the competent authority.

Date of update: 06.05.2020.

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