Travel agencies

  1. FREEDOM TO CROSS-BORDER PROVISION OF SERVICES: If you already have a registered place of business establishment in another EU / EEA country or the Swiss Confederation, you are free to provide services on an occasional or temporary basis, without the obligation to register in Croatia, provided that:
  • Submit a notification to the Ministry of Tourism on the commencement of the provision of travel agency services on a temporary or occasional basis;
  • When submitting a notification each year on the provision of travel agency services on a temporary or occasional basis, the applicant is required to provide a statement on the frequency and number of days of service in Croatia in the previous year.
  1. REQUIREMENTS FOR BUSINESS ESTABLISHMENT

With the notification of the commencement of the provision of services, travel agency should be accompanied by information of:

  • Details on the tourist agency’s company and seat, tax ID number
  • The address of all offices in which services are provided;
  • Operations manager

Conditions for operations manager:

  • A citizen of the Republic of Croatia, the EU / EEA or the Swiss Confederation;
  • Have at least high school education
  • Have certification exam for operations manager passed

The services of tourist agencies are:

  1. Organisation, sale and execution of package trips,
  2. Facilitating the purchase of trips in the form of linked travel arrangements,
  3. Organisation, sale and execution of excursions,
  4. Mediation in the sale of package trips,
  5. Mediation in the sale of excursions,
  6. Sale, mediation and booking of hospitality and catering services,
  7. Sale, mediation and booking of transportation services,
  8. Organisation, sale and execution of tourist transfer services,
  9. Sale, mediation and booking of services in the special forms of the tourism offer,
  10. Sale, mediation and booking of the services of tourist guides, tourist guides-escorts and the services of operating sailors’ vessels (skippers),
  11. Representation of domestic and foreign travel agencies,
  12. Organisation, sale and execution of tourist services in congress tourism,
  13. reception and seeing off travelers and providing other assistance to guests during their stay, issuing invoices, charging, calculating and paying the sojourn tax and other taxes, keeping a record of guests, registering their stay and keeping other records proscribed by special regulations on the behalf and for the account of providers of hospitality and catering services in households and/or on agricultural farms,

Travel agency services that can provide other legal and natural persons – citizens:

  1. Organisation and performance of services in connection with the maintenance and cleaning of accommodation facilities of providers of hospitality and catering services whose service they mediate for,
  2. Mediation in the conclusion of contracts on the insurance of travellers and luggage,
  3. assistance with the obtainment of travel documents, visas and other documents necessary for crossing the border and staying abroad, documents for hunting, fishing, diving, sailing and other documents necessary for the organisation and carrying out various forms of the tourism offer,
  4. Sale, mediation and booking of services for all types of events, museums and similar,
  5. The sale of goods connected with the trip (various travel necessities, souvenirs, tourism publications and the like),
  6. Organisation and provision of services in connection with card and travellers’ checks operations, and the provision of exchange services in accordance with special regulations,
  7. Sale, mediation and booking of vehicle (rent-a-car, rent-a-scooter and similar), air-craft and vessel rental services (rent-a-boat),
  8. agency-nautical services pertaining to the reception and seeing off of yachts and boats pursuant to special regulations.

Fee

No

e-ACCESS to this service activity

 The notification form is filled in via the online form available on the website of the Ministry of Tourism, where documents can be attached or sent to the e-mail of the Ministry of Tourism, together with all necessary documents – all scanned in PDF or jpg format

  • If documents are sent by e-mail, there is no obligation to send them by regular mail or physically.
  • After submitting a proper notification, the travel agency can start providing travel agency services

Notice of commencement of travel agency services

Changing the data to provide services travel agencies

e-mail to send the complete documentation: pravni@mint.hr or Point of Single Contact

with the title: e-notification – Travel Agency

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Competent authority and regulations

Ministry of Tourism

Prisavlje 14, 10 000 Zagreb

+385 1 6169 243

pravni@mint.hr

The Act on the Provision of Tourism Services (OG 130/17, 25/19, 98/19, 42/20) regulates services in the sector of tourism, the manner and conditions for the provision of such services, supervision and administrative measures

Approval

Entry in the Central Register for Hospitality and Tourism Services of the Ministry of Tourism, based on the notification, and until the establishment of the Central Register, will be published on the Ministry’s website, following the notification or application list of travel agencies or premises in which travel agencies operate and data from these notices or applications.

All information resulting from regulations on the scope of the competent authority.

Date of update: 06.05.2020.

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