Connection requirements
The connection is linked to the building. Every building or part of a building has the right to be connected to the electricity grid, in accordance with the Regulation on issuing energy approvals and establishing the conditions and deadlines for connecting to the electricity network, the Rules on connection to the distribution network or the Rules on connection to the transmission network. The building or part of the building must meet the technical requirements prescribed by the network rules of the system operator responsible for the network to which it is connected.
Connection to the grid
System operators are responsible for connection. HEP Distribution System Operator (HEP-ODS) is responsible for connection to the distribution network, and the Croatian Transmission System Operator (HOPS) is responsible for connection to the transmission network.
The connection fee is determined in accordance with the Decision on the fee for connection to the electricity network and increase in connected load the Methodology for setting fees for the connection to the electric power network for new network users and for increasing the connection capacity for existing network users and is to be paid by the network user.
The network user enters into a Network use agreement with the system operator.
Electricity supply
In Croatia, there is one public service provider (HEP ELEKTRA) and several market suppliers. The network user enters into a supply contract with the selected supplier in accordance with the General terms and conditions for network use and electricity supply and the conditions of the selected supplier.
Change of ownership
When changing the ownership of a building or part of a building that already has a connection, the new owner has the right to enter into a Network use contract and an Electricity supply contract in his own name. The rules for cost allocation are prescribed by the General terms and conditions for network use and electricity supply and the Rules for delimiting consumption and meter reading under the supplier switch procedure of HEP-ODS.
Temporary end customer
In the case of renting a building, the end customer may transfer the rights and obligations from the Network use contract and the Electricity supply contract to the temporary end customer, in accordance with the General terms and conditions for network use and electricity supply.
Change of supplier
The end customer has the right to change the supplier in accordance with the Rules for electricity supplier switching.
Comparison of suppliers
The end customer can compare the prices and conditions of the supplier on the website of the Croatian Energy Regulatory Agency.
Complaints
The end customer has the right to object to the action or appeal against the act of the system operator or his supplier. Complaints or appeals shall be submitted to the Croatian Energy Regulatory Agency, in accordance with the Electricity market act, the General terms and conditions for network use and electricity supply and other regulations governing access to the network.
Customers under special protection
Customers from the household category who have obtained the status of a vulnerable customer from the competent social welfare authority are entitled to special protection in accordance with the provisions of the Electricity Market Act, the Regulation on criteria for acquiring the status of a vulnerable consumer of electricity from networked systems, laws governing the energy sector and regulations on health care and social welfare.
Competent authorities and regulations
Ministry of Economy and Sustainable Development
Radnička 80
10 000 Zagreb
+385 1 6109 370
Electricity Market Act (OG 22/13, 102/15, 68/18, 52/19)
Regulation on issuing energy approvals and establishing the conditions and deadlines for connecting to the electricity network (OG 7/18)
Regulation on criteria for acquiring the status of a vulnerable consumer of electricity from networked systems (OG 95/15)
Decision on the fee for connection to the electricity network and increase in connected load (OG 52/06)
Croatian Energy Regulatory Agency
Ulica grada Vukovara 14
10 000 Zagreb
+385 1 6323 700
General terms and conditions for network use and electricity supply (OG 104/20)
Methodology for setting fees for the connection to the electric power network for new network users and for increasing the connection capacity for existing network users (OG 51/17, 31/18, 104/20)
Rules for electricity supplier switching (OG 56/15, 33/17)
Croatian Transmission System Operator Ltd.
Kupska ulica 4
10 000 Zagreb
+385 1 4545 111
Network code for the transmission system (OG 67/17)
Rules on connection to the transmission network (HOPS, 4/2018)
Croatian Distribution System Operator Ltd.
Ulica grada Vukovara 37
10 000 Zagreb
+385 1 6322 111
Network code for the distribution system (OG 74/18, 52/20)
Rules on connection to the distribution network (HEP-ODS, 4/2018)
Rules for delimiting consumption and meter reading under the supplier switch procedure (HEP-ODS, 10/2016)
Updated: 5 November 2020