After you have registered the establishment (if you want a permanent business operations), for most services it is necessary to meet certain requirements in order to get approval by the competent authority to start business. The request is to be sent directly to the competent authority depending on the desired activity.
EU Services Directive and the Services Act as a legal framework for the right of establishment and freedom to provide services guarantee you the following freedoms at the EEA internal market:
The legal framework should guarantee easy start-up conditions for businesses and the free services market.
Administrative requirements for the provision of services must be clear, unambiguous and proportionate to their purpose, without placing additional and burdensome requirements.
When obtaining authorization to perform services, on a permanent or temporary basis, the authorities shall act equally under the same terms, without any form of discrimination.
Service provider is not to be required to meet the requirements that are equivalent to or by the type and purpose comparable to requirements that have already been met in Croatia or in any other EEA Contracting State.
Competent authorities should recognize scanned and copied documents, as equal to the original ones.
Competent authorities have the approval deadline for issuing authorizations – 30 days after the complete application is submitted. If you do not receive the decision of the competent authority after this period, it means “silence of the administration”, authorisation shall be deemed to have been granted.
Numerical quotas should not be applied to approval issuing.
The approval for service providing should not be limited with respect to duration.
You have the freedom to provide multiple types of services i.e. carrying out multidisciplinary activities.
Direct or indirect discrimination and restrictive requirements relating to territory, citizenship, residence, language of service providers, ownership in the capital, shareholding, management and supervisory structure and legal form are not allowed.
Quantitative or territorial restrictions on the number of service providers depending on the population size or geographical distance are forbidden.
If you want to permanently provide services, you have the right to establish ones and you are not bound to have more than one establishment.
If you want to occasionally and temporarily provide services, and you have EU/EEA establishment or nationality, you are not required to register establishment in Croatia.
The establishment of a particular form of business office infrastructure should not be prohibited to you.
You should not be made conditional on the use of certain equipment and materials.
You should not be made conditional on the application of specific contractual agreements with consumers, which would prevent or limit the provision of services.
You are not required to possess a distinctive national identity document, other than a regular ID card or passport.
Request for initiation of administrative proceedings may be sent electronically.
Even if the application is already submitted in writing, may be exchanged by electronic form, but the procedure is suspended, i.e. it begins again.
Supporting documents may also be sent in electronic form.
The competent authorities may be communicated with electronically during the procedure.
Submissions submitted and signed electronically are equivalent to those hand-signed.
EU law in the field of establishment and freedom to provide services applies to many service activities. To some services applies only the right of establishment, which means that the service provider based in another EEA Contracting State immediately upon arrival at the Croatian market has to establish business, without freedom of cross-border provision of services (on an occasional and temporary basis ). Services which in most cases are performed by the public sector or are regulated by specific EU legislation, without the horizontal framework of the EU Services Directive, are fully exempted from the right of establishment and freedom to provide services.
Currently, e-services are available for the following activities and professions:
Online submission of applications and documentation + online obtaining of approval:
Online submission of applications and documentation – obtaining of approval by regular mail:
Tourism, catering, accommodation
Professional and business services
Private education and scientific research