Point of Single Contact

Point of Single Contact for Services (PSC) provides guidance on how to start a business in Croatia.
The PSC enables (potential) entrepreneurs from Croatia, the EU/EEA, and third countries to access the Croatian services market more easily – all in one place.
The PSC provides:

1. A single and transparent overview of rules

• Clearly structured regulatory information and a detailed guide through all stages of the business lifecycle – from establishment to closure.
• A comprehensive overview of all regulatory requirements and administrative procedures for almost all service activities and professions.
• A clear distinction between permanent and cross-border service provision, i.e., when a declaration is required and when an authorization (permit) must be obtained.

2. Digitized procedures that save time

• Licensing procedures for the services market and recognition of qualifications are increasingly available online and to cross-border users.
• In line with the ‘once-only’ principle, digitalization promotes interoperability between competent authorities, enabling administrative simplification and faster procedures.

3. Centralized user support

• Users are provided with a central contact point that helps them understand rules and procedures related to the right of establishment and freedom to provide services.
• Answers prepared in cooperation with competent authorities are consolidated in one place.

Answers to your questions
Specifically, the PSC answers the following questions:

1. I am starting a business in Croatia – what registration options are available to me?
2. I want to provide services cross-border – what are my rights and obligations?
3. I want to provide services in a specific activity – which sector-specific requirements apply?
4. I have a qualification obtained in another EU/EEA Member State – how can it be recognized in Croatia?
5. My business is already established – how can I keep track of key obligations?
6. I am closing my business – how can this be done properly?

A single guide to doing business on the European services market
The binding legal framework for the PSC is the national Services Act (OG 80/11) and the EU Services Directive. This ensures compliance with the EU rules on the freedom to provide services within the EU/EEA internal market.
Accordingly, the PSC is your single guide to the Croatian and European services market. The PSC is a key component of the European Single Digital Gateway (SDG), available via the Your Europe portal.
Ultimately, the PSC is one of the common EU tools linked by the Croatian EU Internal Market Centre, supporting entrepreneurs and citizens through a single-entry point to the EU internal market.

Last updated on 9 February 2026