FREEDOM TO ESTABLISH

If you are established outside the Republic of Croatia, you as a natural or legal person have freedom to provide services on a permanent basis in in the Republic of Croatia, if you register an establishment in in the Republic of Croatia and obtain the license for performing the energy activity of thermal energy supply from the Croatian Energy Regulatory Agency and submit the following documents, i.e. fulfil the following conditions:

Proof of general qualifications:

• Completed form Application for Issuing of the license for performing the energy activity of thermal energy supply (ZDOED obrazac), signed by a legal or a natural person (further in the text: the Applicant)
• An excerpt from the relevant register proving that the Applicant is registered for performing the energy activity of thermal energy supply, in case the Agency cannot determine whether a legal or natural person is registered for the performance of energy activity by inspecting the relevant public register
• A statement by the responsible person that members of the board or their subordinates in the legal person have not been convicted by a final judgment for criminal offences against the economy in the last five years, certified by a notary public, or a statement by a natural person that he/she has not been convicted by a final judgment for criminal offences against the economy in the last three years, certified by a notary public

Proof of technical qualifications:

• The evidence of ownership or the right of usage of premises for business purposes based on the lease contract or another contract concluded with the owner of the leased premises
• The description of thermal consumption
• Sample bills for thermal energy supply
• Sample contract with participants at the thermal energy market
• The three-year development and investment plan for performing the energy activity of thermal energy supply signed by the responsible person in the legal person or the three-year development and investment plan for performing the energy activity of thermal energy supply signed by a natural person
• A list of ongoing contracts with other legal entities that affect the technical qualifications of the Applicant (if concluded)

Proof of professional qualifications:

• The organization chart or a section of the Applicant’s organization chart concerning the energy activity of thermal energy supply
• A list of workers employed in the energy activity of thermal energy supply with the data concerning the level of education, the workplace and the job description according to the Staff Establishment Plan signed by the responsible person in the legal person or by the natural person
• A list of ongoing contracts with other legal entities that affect the professional qualifications of the Applicant (if concluded)

Proof of monetary qualifications:

• The form BON-1 and for a natural person a cash inflows and outflows ledger reported to the tax authorities in the last two years
• The form BON-2 or the Solvency Certificate issued by the business bank for the legal or a natural person

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Fees

EUR 995.42 (for application for issuing of the license)

Payment via online banking

From: Company title, Company Address

(in case of natural persons use full name or title)

Receiver: HERA, Ulica grada Vukovara 14, 10000 Zagreb, Croatia

VAT No.: HR83764654530

Bank: Hrvatska poštanska banka, Jurišićeva 4, 10000 Zagreb, Croatia

IBAN: HR9123900011100027703

BIC code: HPBZHR2X

Reference No.: VAT Number of the natural or legal person submitting the ZDOED Form

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Competent authority and regulations

Croatian Energy Regulatory Agency

Ulica grada Vukovara 14, 10 000 Zagreb

+385 1 6323 700/6326 777

hera@hera.hr

Thermal Energy Market Act (NN 80/13, 14/14)

Energy Act (NN 120/12, 14/14, 102/15, 68/18 – Act on the Amendments to the Act on the Regulation of Energy Activities)

Ordinance on Licenses for Carrying Out Energy Activities and Keeping the Register of Issued and Revoked Licenses for Energy Activities (NN 44/22)

Decision on the Fees for Carrying Out the Regulation of Energy Activities (NN 38/22)

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Authorization

Decision on Issuing the License for Carrying Out the Energy Activity of Thermal Energy Supply

Deadline: 30 days and in case of examination procedure 60 days

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Legal remedies

It is not possible to submit a complaint against the Decision of the Croatian Energy Regulatory Agency, but it is possible to initiate administrative dispute at the competent administrative court.

Last updated on March 19, 2025