Gas Supply

First option: FREEDOM TO PROVIDE CROSS-BORDER SERVICES

If you are established in EU/EEA country and are an active gas supplier in the country of your establishment, you have freedom to provide services on permanent basis, without obligation of establishment in Croatia, under the condition that you obtain a licence for carrying out the energy activity of gas supply according to a simplified procedure.

An online declaration is sent in the mentioned case to the Point of Single Contact or directly to the competent authority at hera@hera.hr, along with a photo or a scan of the following documents (signed, without a stamp):

  • An excerpt from the relevant register proving that the natural or legal person is registered for performing the energy activity gas supply in a public record of the country of its establishment (certified translation)
  • A statement by the responsible person of the applicant on the acceptance of the obligations prescribed by the national legislation governing the energy sector, the laws governing individual energy market and the law regulating the performance of energy activities in the Republic of Croatia and the laws passed on the basis thereof
  • Proof of payment of the license fee
  • Proof that the applicant owns a bank guarantee from the EU Member State to the amount of 20,000 HRK

For the purpose of validation of your qualifications the Croatian Energy Regulatory Agency shall contact the regulatory body in the EU Member State of your establishment and request the confirmation of your fulfilment of conditions to perform the energy activity of gas supply.

Second option: FREEDOM TO ESTABLISH

If you are established in EU/EEA country, you as a physical or legal person have freedom to provide services on a permanent basis in Croatia, if you register an establishment in Croatia and obtain the licence for performing the energy activity of gas supply from the Croatian Energy Regulatory Agency and submit the following documents, i.e. fulfil the following conditions:

Proof of general qualifications:

  • Completed form Application for Issuing of the license for performing the energy activity of gas supply (ZDOED obrazac), signed by a legal or a physical person (further in the text: the Applicant)
  • An excerpt from the relevant register proving that the Applicant is registered for performing the energy activity of gas supply or the information concerning a public record from which the Agency can obtain confirmation that the legal or a physical person is registered for performing the energy activity of gas supply
  • A statement by the responsible person that members of the board or their subordinates in the legal person have not been convicted by a final judgment for criminal offences against the economy in the last five years, certified by a notary public, or a statement by a physical person that he/she has not been convicted by a final judgment for criminal offences against the economy in the last three years, certified by a notary public
  • Proof of payment of the license fee

Proof of technical qualifications:

  • The evidence of ownership or the right of usage of premises for business purposes based on the lease contract or another contract concluded with the owner of the leased premises
  • A list of the information-telecommunication and other equipment for performing the energy activity of gas supply with the description of billing for supplied gas to end customers
  • A list of business premises on the territory of Croatia
  • A list of ongoing contracts with other legal entities that affect the technical qualifications of the Applicant (if concluded)
  • The description of gas quality monitoring
  • The description of providing information to customers concerning the characteristics of gas consumption and measures for efficient and safe gas consumption
  • Standard contract for gas supply to a customer using the public service
  • Sample gas supply bills to be sent to customers
  • The three-year development and investment plan for performing the energy activity of gas supply signed by the responsible person in the legal person or the three-year development and investment plan for performing the energy activity of gas supply signed by a physical person

Proof of professional qualifications:

  • The organization chart or a section of the Applicant’s organization chart concerning the energy activity of gas supply
  • A list of workers employed in the energy activity of gas supply with the data concerning the level of education, the workplace and the job description according to the Staff Establishment Plan signed by the responsible person in the legal person or by the physical person
  • A list of ongoing contracts with other legal entities that affect the professional qualifications of the Applicant (if concluded)

Proof of monetary qualifications:

  • The form BON-1 and for a physical person a cash inflows and outflows ledger reported to the tax authorities in the last two years
  • The form BON-2 or the Solvency Certificate issued by the business bank for the legal or a physical person

Fees

HRK 10,000 + VAT (for application for issuing of the licence to perform the energy activity of gas supply)

Payment via online banking

From: Company title, Company Address

(in case of physical persons use full name or title)

Receiver: HERA, Ulica grada Vukovara 14, 10000 Zagreb, Croatia

VAT No.: HR83764654530

Bank: Hrvatska poštanska banka, Jurišićeva 4, 10000 Zagreb, Croatia

IBAN: HR9123900011100027703

BIC code: HPBZHR2X

Reference No.: VAT Number of the natural or legal person submitting the ZDOED Form


Application

hera@hera.hr (e-address for sending photographed or scanned documents; signed, without a stamp)

Do you need any assistance? Contact us.


Competent authority and regulations

Croatian Energy Regulatory Agency

Ulica grada Vukovara 14, 10 000 Zagreb

+385 1 6323 700/6326 777

hera@hera.hr

Gas Market Act (NN, 18/18  23/20)

Energy Act (NN,120/1214/14102/1568/18 – Act on the Amendments to the Act on the Regulation of Energy Activities)

Ordinance on Licenses for Carrying Out Energy Activities and Keeping the Register of Issued and Revoked Licenses for Energy Activities (NN, 88/15114/1566/18)

Decision on the Fees for Carrying Out the Regulation of Energy Activities (NN, 155/0850/09103/0921/12)

Guidance for obtaining gas/electricity trading/supply licenses


Authorization

Decision on Issuing the License for Carrying Out the Energy Activity of Gas Supply

Deadline: 30 days and in case of examination procedure 60 days


Legal remedies

It is not possible to submit a complaint against the Decision of the Croatian Energy Regulatory Agency, but it is possible to initiate administrative dispute at the competent administrative court.

The administrative dispute is initiated by filing a suit at the Administrative Court in Zagreb, Avenija Dubrovnik 6 and 8, Zagreb.

Last updated on 14 December 2021

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