Lift maintenance

If you are already established in any EU/EEA state, you are free to provide lift maintenance services as natural and legal persons by means of an establishment and accreditation for the lift inspection (in accordance with the harmonised standard HRN EN ISO/IEC 17020:2012).

Authorised organisation for the lift inspection has to meet criteria from the harmonised standard EN ISO/IEC 17020.

Authorised organisation for the lift inspection has to be independent, it may not design, install and maintain lifts, it may not be the installer or manufacturer of lifts or safety components, and it may not be an authorised representative of any of those parties. This does not preclude the possibility of exchanging technical information with lift installers and manufacturers of safety components.

Lift maintenance may be carried out by legal or natural persons registered for that activity (maintainers) who take care of the lift maintenance on behalf of the owner and who run checks on the lift during operation.

Maintainer has to be apprised of the instructions for the lift use and maintenance, the instructions for rescuing persons from lifts and has to keep a logbook on the lift maintenance.

Maintainer may carry out lift maintenance only with the preliminary agreement of an authorised organisation which, prior to the issuing, checks the professional competence of the maintainer in accordance with the Rules for attestation of professional competence of the lift maintainers.



Competent authority and regulations

Ministry of the Economy and Sustainable Development

Ulica grada Vukovara 78, Zagreb

+385 1 6106 111

Ordinance on the safety of lifts in use (NN 5/19)


Decision on authorisation

Authorised organisation for the lift maintenance is authorised by a decision of the minister for the economy in accordance with proof of compliance with the criteria referred to in paragraphs 2 and 3 of Article 15 of the Ordinance on the safety of lifts in use.

Time limit for obtaining the decision: 30 days

Legal remedy

The decision on authorisation is enforceable in the administrative procedure and it may not be appealed, but an administrative dispute may be initiated before the administrative court having territorial jurisdiction in the Republic of Croatia. The administrative dispute is initiated by a complaint within 30 days of the decision.

Last updated on 16 January 2024

Did you find this page helpful? Give us your feedback.